GGI has issued the After-Sales Service Standards Regulation to establish a unified framework for the implementation, management, and evaluation of after-sales service activities for Battery Energy Storage System (BESS) products and solutions in the Vietnamese market.
The document clearly defines:
- The scope of technical support, maintenance, and troubleshooting services
- Warranty procedures, spare parts replacement, and system operation monitoring
- Service Level Agreement (SLA) commitments regarding response and issue resolution times
- Operational and periodic maintenance standards for BESS systems
The implementation of these after-sales service standards contributes to improving operational efficiency, ensuring system reliability, and optimizing customer experience throughout the system lifecycle.
For more details, please refer to the full document at: Quy định tiêu chuẩn dịch vụ hậu mãi_Ver 1.0_EN.docx
